CORE COMPETENCIES INCLUDE:
- Client Relationship Building
- Startup, Turnaround & High Growth Companies
- Human Resources
- Sales Process Management
- Customer Management
- Satisfaction Improvement
- Growth Strategies
- Contact Center
- Operations Management
- Technology Implementation
- Process Development
- Management Consulting
CAREER SUMMARY
Mobile Interactive Solutions Division Technical Assistance Center Manager (2007 – Present)
Employer: 3M Contracted through Adecco
Virtual Call Center Director (2006 - 2007)
Employer: New Direction Marketing, Inc
Shift Operations Management (2005 - 2006 - Company Bought Out)
Employer: Teleweb Marketing, LLC
Customer Service and Technical Support Director (2004 - 2005, 1 year contract)
Employer: Masterpiece Solutions (Independent Contractor)
Call Center Operations and Network Help Desk Manager (1999 - 2001, Chapter 7)
Employer: Rhythms NetConnections
Early Career / Consulting Positions
Employers: Adecco, Apex Technologies, Infinity Internet Services, Lionsbridge/International Language Engineering, MGM Mirage Inc, Nelnet, Robert Half Technology, and Western Milling.
EDUCATION
- Bachelors in Business Administration – University of Phoenix, September 2008
- Bachelors in Management – University of Phoenix, September 2008
CERTIFICATIONS
- Customer Service - International Customer Service Association, 2011
- Call Center Management – Purdue University (College of Call Center Excellence)
- Network+ – CompTIA
- I-net+ – CompTIA
TRAINING
Human Resources ~ Operations Management ~ Six Sigma Awareness ~ Lean Awareness ~ Lean Transactional ~ Lean Manufacturing ~ Leadership ~ Customer Service ~ Project Management ~ Team Development