Management, Human Resources, and Life in a Customer Focused World » Writing http://www.mesritz.us/blog Musings by Philippe Mesritz Fri, 30 Apr 2010 03:17:28 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Customer Service Emails, Spelling & Grammar http://www.mesritz.us/blog/2009/02/24/ http://www.mesritz.us/blog/2009/02/24/#comments Sat, 14 Feb 2009 00:13:44 +0000 pmesritz http://www.mesritz.us/blog/?p=24 Yesterday, Service Untitled wrote a post called “How good are your grammer and spelling?“.  Yes, the errors in the title were on purpose, but it gets the point across.   Customer service emails need to be professional and accurate.  They need to be written better than “Hey. To answer yer question, take a look page three.”  The tone, the words and the content in writing becomes extremely important in terms of the perception of your company’s response.  Take the time to review your emails for grammar and spelling, especially if it is a template being used by all of your agents.    Blogs, musings online, or letters to friends are less critical – especially if you’re pushing out a literal ton of posts and that is the “feel” your blog puts out.  Other areas where spelling and grammar are incredibly important include your resume, your cover letter, formal business proposals, or process documentation.

ZDNet.co.uk has an article called “10 flagrant grammar mistakes that make you look stupid” that is really quite interesting to read.  #2 is the one that I used to be very guilty of — its versus it’s.  I’ve become significantly better in the past few years simply by virtue of paying close attention to them each time I use the words.  I’m sure most of us have an error that we make that simply hangs around, refusing to leave one’s vocabulary.

Take the time to pay attention to what you write.

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