Management, Human Resources, and Life in a Customer Focused World

Brad Worthley is a well known speaker, consultant and behavior change specialist. He publishes a monthly newsletter called “Exceed Customer Expectations!”. I find his insight and thoughts to be quite interesting sometimes. In April 2008 newsletter, he wrote:
When you get busy and the adrenaline is running, you may find yourself speaking to customers faster than [...]

[Read more →]

Yesterday, Service Untitled wrote a post called “How good are your grammer and spelling?“.  Yes, the errors in the title were on purpose, but it gets the point across.   Customer service emails need to be professional and accurate.  They need to be written better than “Hey. To answer yer question, take a look page three.”  [...]

[Read more →]