Management, Human Resources, and Life in a Customer Focused World

There is a topic that is always a challenge at a so called “customer service center”.  These call centers or service centers perceive themselves as answering customer questions and giving the customer information about their account.  They perceive themselves as separate from the revenue, separate from the sales, and separate from the success or failure [...]

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One of the blogs that I read is by Penelope Trunk called the Brazen Careerist. She’s got some very interesting topics and subjects that she covers. In July of ‘08, she wrote a post called:
Figure out how much you should be paid (and three cheers for transparent salaries)
I thought it was quite interesting, specifically the [...]

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