The QAQNA blog posted a link to the 10 worst presentation habits. Initially, these were written by Carmine Gallo, an author on communication, who also wrote about 5 ways to ruin your next presentation.
If you present or use powerpoint for anything (training, business pitches, customer quality reviews, etc), please read both of these. They’ll help [...]
Worst Presentation Habits
May 26th, 2009 · No Comments
Tags: SelfImprovement
Quality v Quantity
February 18th, 2009 · No Comments
Contact centers tend to be at the core of this arguement. Quality vs Quantity. What is truly the most important? Does a person’s Average Speed of Answer (ASA) mean more than their customer feedback score? Is the abandon rate the key or does customer satisfaction play a role? In truth, the answer is not [...]
Tags: Customer Service · Management