Management, Human Resources, and Life in a Customer Focused World

Musings by Philippe Mesritz

Management, Human Resources, and Life in a Customer Focused World header image 4

Who Owns The Customer Experience?

April 29th, 2010 · No Comments

You.
That’s the premise that the writer of Purpose Built has in one of his blog posts.
There’s a line in the post that strikes completely true. It has held true at the majority of the companies that I have worked for, interviewed at, consulted with, and talked to over the phone.
“I don’t engage with [...]

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Tags: Customer Service · SelfImprovement