Management, Human Resources, and Life in a Customer Focused World

You.
That’s the premise that the writer of Purpose Built has in one of his blog posts.
There’s a line in the post that strikes completely true. It has held true at the majority of the companies that I have worked for, interviewed at, consulted with, and talked to over the phone.
“I don’t engage with [...]

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One thing that most people don’t think about is how they sound to a customer. Sure, people think about how they sound in terms of professionalism, sales and expertise. That’s not what I’m referring to. I’m talking about how you sound to a customer.
As an example, I was at a drive thru fast [...]

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Customer service is something that comes from the obvious locations — the agent picking up the phone when you call technical support, the sandwich maker behind the counter when you walk into one of the many sandwich shops around town, and the manager at a video chain. These are examples of the obvious. Even [...]

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I’ll be posting a few more thoughts over the next few months once again, but first I thought I’d let everyone know that I’ve done a slight site redesign for the blog to make it easier to read and navigate. In addition to that, I’ve also redesigned my personal / professional website. Please feel [...]

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