Management, Human Resources, and Life in a Customer Focused World

It’s been a while since I’ve posted, but I read something that I felt was truly worth repeating.

The vast majority of customers we spoke with made the task pleasant and enjoyable.

This is a quote from Tom Vanderwell while he was doing surveys with people at a store’s checkout line.  It applies to every thing you do, honestly.  The majority of your interactions with people are pleasant and enjoyable, but a single bad apple tends to make your day gloomy and dark — forcing you to consider that the rest of the day might suck! This, however, isn’t the case.

In his post, Tom gives a great suggestion:

Each time you have a pleasant, friendly customer – jot down a hash mark or write the customer’s name on your sheet. When one of those negative customers comes along, look down at your sheet and refresh your memory of all the pleasant customers you’ve talked with.

Unless you’re in a truly horrid job and dealing with truly horrid people, I guarantee that you will begin to realize that your day isn’t really that bad.