Management, Human Resources, and Life in a Customer Focused World

Ask a Manager is a blog where people write in and ask questions of the writer.  The latest post is about scheduling — a very pertinent question in a call center environment.  The questioned asked, in summary, was

my boss has written me in for shifts without asking me if I am available.

Almost everyone in a call center environment has probably run into this. I don’t believe that the person asking the question works in a center, but the concept still exists.  The answer given is, basically, talk to your boss and gives a general script of how to go about doing so.

The writer’s answer applies to a center as well as it does to any other business, so if you’re curious, take a gander.