Management, Human Resources, and Life in a Customer Focused World

A while back,  a contact of mine from an “addiction treatment, publishing, education, research, and recovery support” contact center, asked me a question.  I didn’t have an answer for her since I’d never dealt with headset problems or complaints in the past, but she was able to eventually get the information she needed.

Her question was:

I am wondering if you might have some experience with this….It hasn’t been much of an issue for us, but staff that is making outbound calls have had some problems with sound blasts when calls connect. There is concern that this could actually do damage to their ears. Are you familiar with Sound Shield or any other types of systems or headsets that somehow filter or block noises over a certain decibel?

She was able to get some information that may be of help to people reading here.  What she’s found is below — I don’t endorse any of it as I haven’t actually had any experience with selecting headsets:

I have now been told that acoustic shock protection is now standard in many headsets, so we’ll look into that.  Just as an FYI, I did find a few articles with some information about this.

This article highlights a particular type of headset. and another about the dangers of hearing damage to headset wearers…

This one is about some type of software…

This article specifically mentions a product called Sound Shield.

Four more articles about Sound Shield..
http://www.headsets-australia.com/soundshield-acoustic-devices.html
http://www.polaris.com.au/SoundShield.asp
http://www.stretchnow.com.au/products/clearheadsets/soundshield.html
http://www.acousticshock.org/?id=statements