Management, Human Resources, and Life in a Customer Focused World

A little customer service goes a long way « Palmetto PR Divas

To the technician in the blog post above, it meant nothing. The person was simply an object to be worked on, as though he were in a factory and the child was nothing but a generic “widget”. There’s a difference — if you’re in a factory, then you don’t deal with customers on your constant stream of objects. If you CHOSE to work with customers, then come on… DEAL with it. YOU made that decision. YOU should have the courtesy to actually do what it is that you’re supposed to — help the customer.