Management, Human Resources, and Life in a Customer Focused World

There is a topic that is always a challenge at a so called “customer service center”.  These call centers or service centers perceive themselves as answering customer questions and giving the customer information about their account.  They perceive themselves as separate from the revenue, separate from the sales, and separate from the success or failure [...]

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Yesterday, Service Untitled wrote a post called “How good are your grammer and spelling?“.  Yes, the errors in the title were on purpose, but it gets the point across.   Customer service emails need to be professional and accurate.  They need to be written better than “Hey. To answer yer question, take a look page three.”  [...]

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