Management, Human Resources, and Life in a Customer Focused World

One of the blogs that I read is by Penelope Trunk called the Brazen Careerist. She’s got some very interesting topics and subjects that she covers. In July of ‘08, she wrote a post called:
Figure out how much you should be paid (and three cheers for transparent salaries)
I thought it was quite interesting, specifically the [...]

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If you run a customer service organization and you have heard “the system won’t let me” from your agents, think about whether you’ve given your agents enough empowerment and/or whether the systems are what are keeping you down.
Service Untitled » The system won’t let me. – customer service and customer service experience blog
The writer of [...]

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2009 is a year that will be challenging for many, but has great opportunities as well.
The economy is in a tailspin, but this means that people have a chance to figure out where they want to go and move forward with their decisions. Times will be hard. Times will be challenging. They also offer the [...]

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