I’ve blogged on and off for years (mostly off), so please realize that this won’t be a traditional “posts once a day/week/etc” blog. The purpose behind setting this up is to bridge professional, networking and personal drive in a location that I can write at a more strategic and global level than I can in my regular work environment.

Posts will likely be varied in nature with a focus around customer loyalty, service functionality and support organizations.  Posts will be made as things draw my attention across the news, issues that come up in discussions or I feel the need to write about something.

Please feel free to contact me or add comments if you have specific topics you’d like me to discuss!