Employee, Customer, Shareholder
Focusing on our employees results in a better experience for the customer which results in success for the shareholders … and allows us to focus more on the employees! It’s a virtuous business lifecycle.
Here’s some examples of successes I’ve had at different organizations.
eNPS
Boosted employee NPS by 22 points in 6 months and reduced employee turnover to under 10% measured annually.
NPS
Increased customer NPS from -40 to over 8 in 3 years.
Retention Rates
Elevated trailing twelve month gross customer retention from 69.8% to 84.5% within a year.
Leveraging Google’s NotebookLM, I’ve translated my resume and experience into an engaging podcast. I did this for myself and found it to be a great reminder of positive thoughts, so also decided I would share with everyone. The funniest part is how the AI podcasters say “SaaS”. You’ll catch it early in the audio!
Philippe is one of the most empathetic and visionary leaders I’ve had the pleasure of working for. His reputation and cross-functional relationships gave our teams confidence that CS was accurately represented and advocated for across the company.
Philippe genuinely cares about his work and people, always willing to hop on a call, explain a complex topic, or brainstorm. While he is a wealth of knowledge, he always challenged us to take the first guess, fail fast, and ultimately, become leaders.
Casey Morris
Customer Success Manager
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